Remember the Future
Set up a vision of success for the use case and milestones that will help you achieve that vision
Understand People
Goal
Identify Key Stakeholders
Understand how the key stakeholders interact and influence each other
Map Architecture Stakeholders
Understand key stakeholders for your architectural work and manage support for your architecture
[How To] Conduct Field Research
Conduct interviews and on-site observations with end-users for the project
Capture Feedback
Use the Feedback Grid to capture impressions and ideas from users, stakeholders and experts about your projects, and have a structured approach to derive learnings and insights.
Map the User Experience Journey
Understand user’s actions, challenges and motivations over time to derive insights about the use case.
Create a Context Map
Understand the context of a design challenge
Prepare for User Interviews
Prepare for user interviews by creating an interview script with your team members.