Capture Feedback
Use a structured approach to derive learnings and insights from users, stakeholders, and experts.
We use Feedback Grids throughout the entire Design phase of the SAP Human-Centered Approach to Innovation to capture feedback from users, stakeholders, or experts in a structured way. Feedback grids can be used during or directly after discussions or workshops when such feedback is given.
GOAL
Capture feedback in a structured way
PARTICIPANTS
Designers, Architects, Project Stakeholders, End-Users
TIME NEEDED
15-30 minutes
PHASE
Design
Materials You Will Need
Templates for Download
Templates for Virtual Collaboration
(Registration to MURAL is required)
Steps
Capturing feedback in a structured way includes several steps. We recommend completing them in one session.
Capture Feedback
Ask your audience for their impressions of your idea and collect their feedback on individual post-it notes.
- Let the prototype speak, but define what you want to learn in advance.
- Do not defend your idea.
- Be open minded.
- Do not fall in love with your prototype.
- Do not make the prototype too finished and perfect.
- Be thankful.
Discuss the Feedback
Discuss the feedback and reactions you received as a team. Take notes on sticky notes. Sort and cluster the feedback according to the feedback grid:
- What was received positively?
- What concerns came up?
- What new ideas did you find?
- What questions came up?
See Completed Example
Prioritize the Feedback
What feedback is most critical to ensuring the success of your concept or solution? Sort your notes and create an overview of which feedback you want to respond to.
Iterate Your Prototype
Improve your concept or prototype by incorporating the prioritized feedback.
You're Done!
Capturing the feedback in a structured way always helps to improve a concept or prototype.