Best Way to Capture Feedback
Use a structured approach to derive learnings and insights from users, stakeholders, and experts.
We use Feedback Grids throughout the entire Design phase of the SAP Human-Centered Approach to Innovation to capture feedback from users, stakeholders, or experts in a structured way. Feedback grids can be used during or directly after discussions or workshops when such feedback is given.
Capture feedback in a structured way
Designers, Architects, Project Stakeholders, End-Users
Materials you will need
Templates for Download
Templates for Virtual Collaboration
(Registration to MURAL is required)
Capturing feedback in a structured way includes several steps. We recommend completing them in one session.
Capture your impressions right after the feedback session
- Let the prototype speak, but define what you want to learn in advance.
- Do not defend your idea.
- Be open minded.
- Do not fall in love with your prototype.
- Do not make the prototype too finished and perfect.
- Be thankful.
Discuss the feedback
As a team, discuss the reactions you received. Take notes on sticky notes. Sort and cluster the feedback according to the feedback grid:
- What was received positively?
- What concerns came up?
- What new ideas did you find?
- What questions came up?
Prioritize the feedback
What is the most important feedback in order to make your concept or solution a success? Sort your notes and create an overview of which feedback you want to respond to.
Iterate your prototype
Improve your concept or prototype by incorporating the prioritized feedback.
Capturing the feedback in a structured way always helps to improve a concept or prototype.