SAP Conversational AI Helps Fight COVID-19

Parkland Health & Hospital System

Learn how Parkland Hospital and the SAP AppHaus leveraged SAP’s Business Technology Platform to create the COVID-19 symptom checker, a bilingual chatbot powered by SAP Conversational AI. The self-service tool was developed and went live within nine days. it gives patients mobile access and real-time, accurate responses to COVID-19 inquiries, which, in turn, reduces the number of face-to-face health assessments required. SAP Analytics Cloud enables a unified single source of truth for C-level executives and health practitioners in the hospital’s command center who are working to track the course of the disease.

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