Doosan and SAP developed an internal job posting platform to hire employees from within the company through intelligent data screening. The use of SAP Business Technology Platform facilitates a screening of appropriate candidates based on the existing SAP SuccessFactors solution. By implementation of such internal job posting platform, Doosan was able to launch a self-directed career development system as part of enhancing work immersion with consideration of the characteristics of the generations Millennials (born 1981-1995) and Generation Z (born 1996-2005).
Doosan is a multinational conglomerate founded in 1896 with more than 30,000 employees today, spread across the globe. The highly diversified manufacturing and service companies operate worldwide, offering services such as electronic components production or logistics equipment manufacturing. Doosan’s business portfolio consists of diverse industries including heavy industry that mainly focuses on power plants generated by fuel, nuclear or sustainable resources such as solar and wind, construction equipment industry that is renowned for Bobcat compact tractors and Doosan fork-lifts, as well as high technology industry that includes robotics, electronic components, and network equipment manufacturing.
The goal of the Human Resources (HR) department of Doosan Holdings consisted in maximizing work engagement level. Doosan improved the individual employee satisfaction by providing opportunities for self-driven career development. The company provided HR applications for co-growth, both on the employee and corporate side, such as through the matching of talented employees against appropriate job opportunities across the company. This transparency allowed employees to be aware of vacant positions and make their individual choices.
The newly designed Internal Job Posting process spans from internal job search, application, screening to anonymized reporting. After review is conducted through the anonymized Blind Report and the document screening is completed, the selected applicants can be interviewed.
Defining the scope with all relevant stakeholders
After defining the broad scope of the use case, the so-called exploration phase of the joint project began, aiming to clarify the purpose of the project together with all relevant stakeholders. The project team conducted a virtual exploration workshop, using the collaboration tool Mural and the Innovation Toolkit for Virtual Collaboration by the SAP AppHaus. Based on interviews with relevant stakeholders from Doosan, objectives, expectations, the scope as well as roles and responsibilities could be clarified.
Prototyping and iteration based on the needs of end users
In the discover phase, the project team conducted end-user interviews with HR managers from Doosan to identify their needs and pain points related to the internal recruitment process. After synthesizing the gained insights, the SAP AppHaus team created a rapid user interface (UI) design prototype.
End user insights and needs served as most valuable assets in deciding which features were needed and what exactly had to be prioritized in the development of the solution. Low-fidelity prototypes could be iterated regularly so that a user-friendly tailored solution is put into development.
The enabler of the use case: SAP Business Technology Platform
The core of the use case is the candidate screening functionality for the internal hiring process, built with SAP Business Technology Platform. Its technological capabilities allowed Doosan to transform into an Intelligent Enterprise using customized functions within SAP Extension Suite as well as SAP SuccessFactors.
It automatically generates candidate scores based on the results of the past competency evaluation and provides appropriate recommendations, priorities, and anonymous reports.
The created anonymized reports enhance the applicants’ experience and avoid exposure during the internal recruitment process. Finally, HR managers can quickly assess the suitability of multiple candidates through the in-depth evaluation of candidate information provided.
In a global collaboration with Doosan we developed a use case along SAP’s Human-Centered Approach to Innovation. We decided to implement an enhanced job candidate screening through specific job requisitions. I really enjoyed working together with the SAP AppHaus and Doosan Digital Innovation.
– Kay Schmitteckert, Developer, SAP Strategic Customer Engagements
An intelligent and cutting-edge hiring platform
Doosan’s internal job posting project is a prime use case for future HR management, unfolding its strengths in two dimensions: One at the process level, the other at the cultural level.
- On the one hand, the developed solution represents a cutting-edge increase in HR process efficiency leading to high time and cost savings.
- On the other hand, the platform contributes to a culture underlining the possibility of internal job transfers which ultimately leads to more diversified employee skillsets, highly engaged employees and lower fluctuation.
It was a great opportunity to experience the whole process from UX to Design Thinking, development, and collaboration. It was a delightful experience as a Fiori developer due to the strong backup of UX designers that made such development possible. We will develop the last components on this basis and create value when set in production.
– Minchoul Jung, Project Manager and Fiori developer l Doosan Digital Innovation
The integration and extension capabilities of SAP Business Technology Platform are the key foundation of the use case. The solution provides a suitable candidate list through data screening based on the existing data on SAP Success Factors. The more data evaluated, the more intelligent and effective the HR process will finally become.