Design Your Own Chatbot
As apps are abandoned as soon as they are downloaded, natural language processing (NLP) and chatbots offer a more natural way to interact with customers. The award-winning Dot Dot Bot (Innovation by Design Award 2019, Honorable Mention) can help you design a valuable chatbot for your users.
Transform your business with conversational UI |
Create a New Channel to Connect with Customers |
Unlock Your Team’s Creative Potential |
The best time to use Dot Dot Bot is at the early stages of exploring a chatbot solution. But you can introduce or return to Dot Dot Bot at any time that you feel your team needs alignment or a new perspective
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Creating a chatbot poses new opportunities and challenges for any organization. Dot Dot Bot helps guide you through these critical considerations to create a better user experience.
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By using creative and playful activities, your team will find a new way of collaborating and ideating that will bring them together as stakeholders and teammates. |
How to Use Dot Dot Bot
Dot Dot Bot is a fun, collaborative method for anyone who wants to build a chatbot to solve a challenge but doesn’t know where to begin. At the end of Dot Dot Bot, participants will have a foundation for their chatbot, including key objectives and scope, target users, and early prototypes. The Dot Dot Bot materials can be found at the bottom of this page, including a list of the additional supplies needed. The entire activity can be completed in about 2.5 hours.
Three Zones
Zone 1: Scope |
Zone 2: User |
Zone 3: Prototype |
Define the objectives and functions of your chatbot by answering business focused questions that expose valuable insights.
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Gain a clear vision of who your target user is and how he/she will use the bot by collaboratively drawing portraits of your users.
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By using creative and playful activities, your team will find a new way of collaborating and ideating that will bring them together as stakeholders and teammates. |
Try Out Dot Dot Bot
PDF of step-by-step instructions for how to run Dot Dot Bot
Dimensions: US-Letter 8.5” X 11” (21,6cm x 27,94cm)
File size: 6 MB
Dot Dot Bot is a method and a toolkit created by SAP AppHaus and licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Based on a work at https://apphaus.sap.com/resource/dotdotbot. |