Design Your Own Chatbot
As apps are abandoned as soon as they are downloaded, natural language processing (NLP) and chatbots offer a more natural way to interact with customers. The award-winning Dot Dot Bot (Innovation by Design Award 2019, Honorable Mention) can help you design a valuable chatbot for your users.
Use Dot Dot Bot to
Transform your business with conversational UI
The best time to use Dot Dot Bot is at the early stages of exploring a chatbot solution. But you can introduce or return to Dot Dot Bot at any time that you feel your team needs alignment or a new perspective.
Create a New Channel to Connect with Customers
Creating a chatbot poses new opportunities and challenges for any organization. Dot Dot Bot helps guide you through these critical considerations to create a better user experience.
Unlock Your Team’s Creative Potential
By using creative and playful activities, your team will find a new way of collaborating and ideating that will bring them together as stakeholders and teammates.
How to Use Dot Dot Bot
Dot Dot Bot is a fun, collaborative method for anyone who wants to build a chatbot to solve a challenge but doesn’t know where to begin. At the end of Dot Dot Bot, participants will have a foundation for their chatbot, including key objectives and scope, target users, and early prototypes. The Dot Dot Bot materials can be found at the bottom of this page, including a list of the additional supplies needed. The entire activity can be completed in about 2.5 hours.
Zone 1: Scope
Define the objectives and functions of your chatbot by answering business focused questions that expose valuable insights.
Zone 2: User
Gain a clear vision of who your target user is and how he/she will use the bot by collaboratively drawing portraits of your users.
Zone 3: Prototype
Bring your bot to life with conversation flows. Work collaboratively to explore the variety of ways a conversation can take shape.
Try out Dot Dot Bot
PDF of step-by-step instructions for how to run Dot Dot Bot
Dimensions: US-Letter 8.5” X 11” (21,6cm x 27,94cm)