Order Management Cockpit on SAP BTP

Border States Industries Inc.


As COVID-19 impacted supply chains, Border States needed to optimize and streamline their purchase and sales order management to specifically manage delayed and escalated orders. It was critical to consolidate disjointed systems and tools, increase cross team visibility, and reduce the duplication of work.


The Integrated Order Management Cockpit on SAP Business Technology Platform provides end-to-end and real-time visibility into sales and purchase orders and enables colleagues from procurement, customer service, and application engineering to collaborate in order to handle material delays, escalations, and other issues.


The expected outcome of the solution is an improved customer experience (e.g. on-time delivery), an optimized and streamlined order management with clear line of sight for all stakeholders, a reduction of duplicate work, the facilitation of hand-offs and material escalations, and increased visibility and accountability.

I am very excited about the collaboration piece. It is an immediate way of communication and will make the life of a buyer much easier.

– Christa Lavey, Purchasing Supervisor Border States

The solution will improve collaboration and speed of information within our company, resulting in an improved experience and service for our customers.

– Tony Serati, VP Procurement Border States

Technological foundation

This tool allows us to escalate and collaborate on orders to find alternatives and work with customers and suppliers to prevent impacts. It will enable us to better manage and communicate as challenges arise.

– Lex Silbernagel, VP Alliances Border States

Great design works best when we create it together