Automating IT Service Desk Processes with SAP Build Apps

Iren SpA

The Challenge

Building on SAP BTP

The Solution

In our IT Department, this app has truly improved our device assignment processes, by eliminating the manual process via email and automatically importing data from SAP Build Apps web form into SAP. We have achieved significant time savings and increased efficiency, as the time spent has been reduced from several days to few minutes. The implementation of SAP has enabled us to overcome our challenges, resulting in streamlined processes and enhanced device management effectiveness.

– Sara Miola, IT Specialist at Gruppo Iren

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