Involve Your Key Stakeholders
Get support and alignment for your innovation project
By involving your key stakeholders you can get the support you need for a successful outcome in the organizational context of your project. This method helps you understand the roles and relationships of people involved in a project. It uses two tools, the Stakeholder Map and Stakeholder Matrix, to clearly show everyone’s motivations and concerns. This approach makes it easier to work with these stakeholders effectively.
GOAL
Align and engage key stakeholders
PARTICIPANTS
Department Leads (Business, IT)
TIME NEEDED
60-90 minutes
PHASE
Explore
Before You Start
- Align with your Corporate Strategy
- To make sure that your business area and innovation project are selected according to your company’s strategic goals and objectives, we recommend you create a Strategy Map with the following method:
Materials You Will Need
Templates for Download
Download All TemplatesTemplates for Virtual Collaboration
Steps
Capture All Relevant Players in Your Project Context
On individual post-it notes, list all relevant stakeholders who may be affected by or could impact the opportunity or use case. Discuss with your team to ensure the list is comprehensive. Consider: Who are the users impacted by this? Who has an influence on your use cases? Who is interested in its success?
See Completed Example
Think about both internal and external stakeholders.
Place the Roles You Listed on the Stakeholder Map
Place stakeholders on your stakeholder map appropriately, visually displaying their relation to the problem. Place the core stakeholders at the inner circle, and the secondary stakeholders at the outer circle. Place the least relevant stakeholders at the tertiary circle.
Core stakeholders are people who have high stakes in the failure and success of your project.
Analyze Interests and Concerns with the Stakeholder Matrix
In this round, you will switch from the stakeholder map to the Stakeholder Matrix. While analyzing the stakeholders, think about their interests and concerns regarding the project. Transfer all the core stakeholders from your map to the Stakeholder Matrix. Under the interests column, write down the motivations, and incentives that are on the line for each role. For concerns, write down factors that prevent them to support the project.
Focus on the core stakeholders first. Bring secondary stakeholders only if they have a critical relationship with one of the core stakeholders.
Plan a Strategy for Involving Them in the Project
For each stakeholder, write down how you might engage them with your project. You can use our engagement types scale: key player, keep satisfied, keep informed, and minimal effort. Articulate how you would go about the engagement type you selected for each stakeholder. Finally, add which project-related artifacts (such as roadmap, solution concept) would be relevant for that stakeholder as a contributor or participant.
See the Completed Example
You're Done!
Throughout the project, refer back to the Stakeholder Matrix often to ensure you are maintaining contact with all relevant parties. Add to the matrix as needed, if the focus of the project shifts or a new stakeholder is identified. Follow the next methods in the Recommended Path to continue setting up your innovation project.