KAUST Transforms Campus to Smart City with SAP Business Technology Platform

King Abdullah University of Science and Technology (KAUST)

“To begin with, at KAUST we are continuously looking for ways to enhance the user's experiences, and I believe the collaboration with the SAP team and the utilization of SAP’s human-centered innovation methodology helped us streamline the experience roadmap. I am very pleased we started with improving the user experience and then moved on to adopt the right technology architecture.”

– Maimouna Melibari, project team member at KAUST, Senior Experience Designer

KAUST set sail to become a “smart campus”

Looking back and ahead

“Our deep partnership throughout this project has shown yet another time that SAP’s Human-Centered Approach to Innovation connected with the power of SAP BTP makes a huge difference to serve our customers’ needs and ambitions towards reaching their visionary goals and establishing this truly intelligent KAUST Smart City concept.”

– Marcus Dorfmeyer, Project Lead at the SAP AppHaus Heidelberg

Project Insights:

How it all started - Ordering food should be easy!

Human Centered Approach for Innovation

The innovation journey: Exploring topics and prioritizing them in a participatory Design Workshop (Explore)

“This engagement has given us an opportunity to learn from our customers and provide a different type of experience where we can continuously test new possibilities to not only improve the customers` satisfaction, but also improve our operating model. Something that is key to make the magic of a good experience a reality.”

– Mr. Husam Henawi - Catering and Executive Service Lead - and Mr. Abu Zied - Food Services Specialist
Design Thinking workshop

User research on dining preferences (Discover)

From ten minutes queuing to getting the food in forty seconds

From customer feedback to better catering processes

User research taken seriously, from right to left: Osama Abuzied, KAUST Food Services Specialist, Community Life-Food Services, Marcus Dorfmeyer, Michael Koegel both SAP AppHaus

Introducing the new dining ecosystem (Design and Deliver)

Student hackathon to test implementation steps

Great design works best when we create it together