Bourne Digital designed and implemented the staff experience application called Stax, built on SAP Business Technology Platform in partnership with the Taronga Conservation Society Australia (TCSA). TCSA is partnering with SAP to uplift its core business systems to cloud for key functions including finance, procurement, payroll and human resources.
In 100 years, Taronga has evolved from a location of entertainment to a mature conservation and education hub. As part of this evolution, Taronga Conservation Society Australia partners with SAP as sponsor to implement an SAP cloud based platform for core processes. The employee experience is a key component of TCSA’s digital transformation strategy.
Business Challenge
TCSA is partnering with SAP to uplift its core business systems to cloud for key functions including finance, procurement, payroll and human resources. TCSA was seeking to unify common staff functions and content onto a simple, intuitive mobile and desktop application to maintain employee productivity and engagement.
Human-Centered Approach To Innovation
Guided by the SAP AppHaus Network partner Bourne Digital, TCSA leveraged Design Thinking to design a mobile app that unifies content and core business processes onto a single unified app called Stax. This app simplifies the employee experience for key transactions including food ordering, procurement, HR, approvals and notifications into a simple intuitive app to support mobile zookeepers in the field, as well as simplify the experience for office staff.
The project has delivered a fully deployed cloud application that improves employee engagement on zoo incidents and notifications, TCSA news and information. What’s more, it also simplifies access to core administrative tasks and captures staff feedback for continuous improvement.
How Taronga Conservation Society Australia Curates Employee App Connected to SAP S/4HANA Cloud – Read the the full Interview →
Taronga Conservation Society Australia have leveraged Design Thinking and cloud technology to simplify the employee experience and provide access to core notifications and content as well as finance, procurement and HR functions from its diverse set of cloud and on-premise applications.
– Selim Ahmed, CEO, Bourne Digital.
Taronga Zoo - Enhancing the Employee User Experience with Digital Technologies
Taronga has a new partnership with its sponsor SAP to uplift core business systems to continuously updated cloud systems for finance, procurement, payroll and human resources. The project will provide current and continuously updated cloud systems for Taronga’s new phase of commercial growth, as well as expanded education and conservation programs.
– Cameron Kerr, CEO, Taronga Conservation Society Australia
Solution
Stax has become the ‘go to’ for staff members looking to lodge leave requests, requisitions and for guest experience staff to issue site wide alerts. Since using Stax, the organization noticed a lot more uniformity for how incident alert emails are received. This makes it easier for the TCSA Guest Experience Officers to assess and respond to a situation as part of their response protocol. Zoo staff members find it easier to lodge leave and purchasing requisitions, as they no longer have to track down their line manager to physically sign off on the form. Such is the demand for Stax that TCSA decided to iterate on the existing build to include additional features, such as domestic travel forms, hazard reporting and post goods receipts.
SAP Business Technology Platform has also been used for guest experience application at the African Savannah to enable users to engage on bead making and share the Savannah experience with family and friends. Stax app is continually enhanced to also support the SAP S/4HANA cloud and SAP SuccessFactors implementations.
The two areas that have worked well for my team are the online purchasing module that enables quicker and seamless ordering of important equipment and services and allows the teams to be more agile. The other key area is the chief warden scheduling. For the guest experience and switch team it is of huge value to know who the chief warden on their phones is. It enables communications to be directed quickly and efficiently to the right person and it means when codes are called the ability to identify the chief warden is very fast. This has replaced the inefficient process opening of drives on a desktop computer finding spreadsheets of rosters etc. This ability builds confidence in the front-line teams.
– Paul Maguire, Director Guest Experience and Community Conservation
